Welcome to Sun Country Highway
Charging at a Sun Country Highway Station
Sun Country Highway EV Charging Stations are owned and operated by the host location. You do not require an app or account to use these EV Charging Stations; in most cases you can simply plug in and charging should begin.
If you have any questions on usage, we recommend first checking in with the owners / operators of the EV Charging Stations as they may have restrictions or some form of payment requirements. Some Sun Country Highway EV Charging Stations require a key to activate in which case the owners/operators will need to provide you with the key.
How to Charge EV Series:
Simply connect the charging coupler and charging begins.
How to Charge EV Series + ChargeGuard:
A key is required to activate the EV Charging Station.
Request key from the owner of the unit and follow the instructions below:
- Connect the EV Series to the vehicle with the SAE J1772 connector.
- To enable charging:
a) Insert the key into the switch located on the right side of the EV Series.
b) Turn the key 90° clockwise to the vertical position.
c) The “CHARGING” LED light will illuminate green on the front panel, indicating the vehicle is now being charged.
How to Charge SCH Series:
Simply connect the charging coupler and charging begins.
How to Charge Compact Series:
Simply connect the charging coupler and charging begins.
How to Charge SPC Series Series:
Scan. Charge. Pay.
Simply scan the QR code on the front of the unit, pay the rate that has been set by the host location (if applicable) and charging begins.
Frequently Asked Questions
If you have any questions on usage, we recommend first checking in with the owners/operators of the EV Charging Stations.
These EV Charging Stations are not owned by Sun Country Highway. If we receive a report, we will contact the owner of the EV Charging Stations and make every effort to work with them in resolving the issue.
If you are having difficulties with a Sun Country Highway EV Charging Stations, we recommend the following:
- Review signage to see if there are any access control or payment systems in place
- Notify the host location
- Contact our technical support team
Yes, it is. It is the sound of the contactor (switch) pulling in to allow power to flow to the car.
A fault light on the EVSE indicate that the EVSE encountered a fault condition and as a result has prevented any power transfer to the vehicle. This is not harmful to either the EV or the EVSE, but if the lights do not stop after resetting it could mean something is wrong with the supply power or internally with the EVSE. It is recommended to contact Sun Country technical support if a fault does not clear after resetting the station and connection to the vehicle.
Contact Support
(866) 467-6920 (ext 3)
We are available Monday to Friday, 9 a.m. – 4 p.m. CST
What information should I have on hand before calling for Technical Support?
Please have the following ready:
- The unit serial number – this information can be found on the silver label on the side or back of the product
- The unit configuration or part number – this information can be found on the silver label on the side or back of the product
- Description of the problem:
- If there are red fault lights being displayed, which one(s)? Are they blinking?
- If a fault light is observed, and it is blinking, how many blinks do you count?
- The fault light(s) will blink a number of times (1 to 5 times) and then pause for 2 or 3 seconds and then repeat the blinking sequence. The blinks correlate to a fault code that will assist the technical support team in resolving the issue.