"Personal information" is broadly defined as any information about an identifiable individual. In general, personal information does not include business contact information, including your name, title or position, business or business e-mail address, telephone or facsimile number.
We are responsible under applicable privacy legislation for the personal information in our possession or control. This includes personal information we receive directly, such as from individual customers or other individuals, and personal information we receive indirectly from customers or others. We have established policies and procedures with the objective of protecting personal information and have appointed a Privacy Officer to oversee privacy matters for our firm. Our Privacy Officer can be reached at firstname.lastname@example.org.
What Personal Information Do We Collect?
The types of personal information we may collect about you include your name and home contact information, billing and account information, information relevant to a customer's use of the services on this website and other information incidental to the provision of services by this site.
Our Purposes for Collecting, Using or Disclosing Personal Information
We collect, use and disclose personal information for the primary purpose:
- to develop and manage our business and operations;
- to detect and protect against error, negligence, breach of contract, fraud, theft and other illegal activity;
- as permitted by, and to comply with, applicable legal or regulatory requirements or provisions;
- to identify products and services which will meet your needs;
- to consolidate and analyze on a non-individualized basis demographic information for our own use or for other party’s use in developing marketing platforms and services; and
- to promote to you other products and services offered by us or an affiliate or subsidiary of ours.
You acknowledge and agree to our collection, use and disclosure of personal information for the above purposes.
To the extent we enter into arrangements with service providers, agents and contractors to store, handle or process personal information on our behalf, such as for data processing, document storage software support and office services, our policy will be to require such parties by contractual or other means to provide comparable privacy protection while the information is processed or handled by them.
We will obtain a customer's consent to the collection, use and disclosure of personal information about the customer, and the consent of other individuals where required by applicable privacy legislation. We assume that an individual has consented to our reasonable collection and use of personal information consistent with the purposes for which the information was given, when the individual initiates contact with us or voluntarily provides personal information to us. We also assume that customers who pay for our services consent to the reasonable collection, use and disclosure of their personal information by us.
Other than set out herein, we do not collect, use or disclose personal information without consent unless authorized or required by law to do so, such as in the following circumstances:
- where a court order or subpoena is issued or a regulatory or other body with jurisdiction to compel production so requires;
- when the information is publicly available within the meaning of applicable privacy legislation, such as in professional or other directories, in public registries, publicly-filed court records or information appearing in published form;
- if we are required to disclose personal information to a lawful authority;
- as otherwise authorized by law.
When you use a location-enabled service on SunCountry Highway, we may collect and process information about your actual location, like GPS signals sent by a mobile device or your direct input into any search fields.
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect SunCountry Highway and our users. We also use this information to offer you tailored content – like giving you more relevant search results and ads. We do not resell or provide access to this data to third parties.
Limited Collection, Use and Disclosure and Retention
We collect personal information by fair and lawful means and, wherever appropriate, directly from the individual. Wherever possible, we limit the amount of personal information we collect, use or disclose to that necessary and appropriate to provide our legal services, advice and representation and to operate our business. We limit the personal information we collect and use for customer relationship and for our promotions and to contact information and information about preferences provided by the individual.
We keep records of the work performed and services provided by us in accordance with applicable regulatory requirements and professional standards. These records may include personal information. Our records are stored with safeguards against inappropriate or unauthorized access (see Safeguards). We retain contact information about individuals for the period of time the individual subscribes to our programs, does not opt-out or continues to respond to promotions or other correspondence.
We may share your personal information within the Sun Country group of Companies, our charities and our affiliates. We combine information internally across different Sun Country group of Companies, products and services and may further combine information with demographic information, publicly available records and other third party information sources and may use this information to provide you with a customized experience and to develop and promote our products and services. Personal information is not shared with third parties outside of the Sun Country group of Companies.
Accuracy of Information
In order to provide customers or subscribers with a professional level of service and to maintain appropriate contact preferences, we may ask you to update your personal information, contact information or preferences from time to time, and we provide an ongoing opt-out opportunity by link. Customers are encouraged to contact the Privacy Officer to update the personal information we maintain in our customer files.
We protect personal information in our files and document management systems from loss, misuse, unauthorized access and alteration by using physically secure facilities, password protection, standard security practices and tools and well-defined internal policies and practices.
Access to Your Personal Information
Customers may review any personal information concerning themselves we have on file in our offices by contacting email@example.com
We will provide access to such personal information, subject to exceptions stipulated or required by applicable privacy legislation.
We will respond to complaints from individuals or questions about our compliance with this policy and with applicable privacy laws. We will investigate and attempt to resolve all complaints. To challenge our compliance with this policy please contact our Privacy Officer at the co-ordinates listed above.
If you have any questions or concerns about your privacy and our role in protecting it, please contact our Privacy Officer at the co-ordinates listed.
Care of SunCountry Innovations
306 Saskatchewan Cr. E